Vest Alterations:

You must report any alterations WITHIN 3 WEEKS of DELIVERY. Alteration charges will be appiedy after 3 weeks.

ITAR Restrictions:

Some items on this website are ITAR restricted, ie nightvision, thermal and ballistics. Export of these products without licensing through the United States Department of State is STRICTLY PROHIBITED and falls under ITAR title 22, CFR, parts 120-130. It is YOUR responsibility to comply with export control laws and regulations of the United States Government.

Returns:

• All sales on electronic and custom equipment are final
• No returns will be accepted without obtaining a Return Merchandise Authorization (RMA) form filled out by a Pro-Tech Sales salesmen
• There will be a 20% restocking fee assessed on all cancelled or returned orders
• Damages and shortages MUST be reported within 48 hours of your received product
• Finance charges will apply on past due invoiced (1.5% per month)
• To complete your return, we require a receipt or proof of purchase
• Please do not send your purchase back to the manufacturer
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Non-Returnable Items:

• Downloadable software products
• Gift Cards

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
purchasing@protechsales.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@protechsales.com. We will discuss your exchange on a case by case basis.

Shipping:

To return your product, you should mail your product to: 1313 West Bagley Road, Berea, Ohio 44017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.