All sales are subject to Pro-Tech Sales’ Standard Terms of Sale. By submitting a purchase order or authorizing a quote, Buyer agrees to these terms in their entirety.

Terms of Sale & Acceptance

By issuing a purchase order, providing written or verbal authorization to proceed, or accepting delivery of any goods, Buyer unconditionally accepts and agrees to all terms stated on Pro-Tech Sales’ quotation and this Return Policy, which together constitute the governing terms of sale. Any inconsistent or additional terms contained in Buyer’s purchase order or other documents are hereby rejected and shall be of no force or effect. Unpaid restocking fees are subject to the same collection remedies as unpaid invoices under applicable law. Pro-Tech Sales’ failure to enforce any term herein shall not constitute a waiver of such term.

Returns

• All returns — including custom, special-order, and sized items — require prior written authorization from Pro-Tech Sales. No returns will be accepted without a completed Return Merchandise Authorization (RMA) form issued by a Pro-Tech Sales representative.
• All authorized returns are subject to a 25% restocking fee applied to the invoiced value of returned goods. This fee represents a genuine pre-estimate of Pro-Tech Sales’ actual costs including inspection, repackaging, relisting, and loss of resale value, which both parties acknowledge as reasonable.
• Pro-Tech Sales reserves the right to refuse any return request at its sole discretion, regardless of product type or order circumstances.
• To be eligible for an authorized return, your item must be unused, in its original condition, and in the original packaging.
• To complete your return, a receipt or proof of purchase is required.
• Please do not send your purchase back to the manufacturer. All returns must be directed to Pro-Tech Sales.
• Damages and shortages must be reported within 48 hours of delivery.
• Finance charges of 1.5% per month will apply to all past due invoices.
• All sales on electronic equipment are final sale — no exceptions.

Non-Returnable Items

The following items are not eligible for return without explicit written authorization from Pro-Tech Sales:

• Custom and special-order items
• Sized and fitted items
• All electronic equipment
• Downloadable software products
• Gift cards
• Any item not in its original, unused condition or missing original packaging

Note: While the above categories require explicit written authorization, Pro-Tech Sales may approve returns on a case-by-case basis at its sole discretion. All approved returns are subject to the 25% restocking fee.

Vest Alterations

You must report any required alterations within 30 days of delivery. Alteration charges will apply after 30 days. Please contact your Pro-Tech Sales representative to initiate the alteration process.

ITAR Restrictions

Some items available through Pro-Tech Sales are subject to International Traffic in Arms Regulations (ITAR), including but not limited to night vision, thermal imaging, and ballistic products. Export of these products without proper licensing through the United States Department of State is strictly prohibited under ITAR Title 22, CFR Parts 120–130. It is the sole responsibility of the Buyer to comply with all applicable export control laws and regulations of the United States Government.

Refunds

Once your return is received and inspected, Pro-Tech Sales will notify you by email confirming receipt and advising of approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a reasonable number of business days. The 25% restocking fee will be deducted from all refund amounts prior to issuance.

Late or Missing Refunds: If you have not received your refund, please check your bank account first, then contact your credit card company, as processing times vary. If you have completed these steps and still have not received your refund, contact us at purchasing@protechsales.com.

Sale Items: Only regular priced items are eligible for refund. Sale items are final sale and cannot be refunded.

Exchanges

Items will only be exchanged if defective or damaged upon receipt. If you need to exchange an item, contact us at sales@protechsales.com. All exchanges are handled on a case-by-case basis at Pro-Tech Sales’ sole discretion.

Return Shipping

To return your product, ship to:

Pro-Tech Sales
1313 West Bagley Road
Berea, Ohio 44017

• You are responsible for all return shipping costs. Shipping costs are non-refundable.
• If a refund is issued, the 25% restocking fee and cost of return shipping will be deducted from your refund amount.
• For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Pro-Tech Sales cannot guarantee receipt of returned items shipped without tracking.